HOW TO CONTACT US

Do you have a question for us? Be sure to check these frequently asked questions below before contacting us.

1. Do you offer airport transfer? How much is it?
2. Is free Internet included? How much is Internet access per night? Is free Wifi offered?
3. Do you offer a city shuttle? What is the schedule?
4. I see a promotion on the website. How do I book this promotion?
5. Is breakfast included with my room stay?
6. Do you accommodate special requests for special occasions such as a wedding, anniversary or birthday?
7. Do you have anyone able to assist us with booking tours?
8. Is it possible to have a late check-out. And if yes, how much do I have to pay?

If you still have a question, please fill the form below and we will reply to you shortly.

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If you stayed at the Windsor Plaza Hotel, please let us know what you thought of your experience. Click on the link below to provide us with comments or suggestions. Your comments are important and we will take all feedback into consideration.
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EMPLOYMENT OPPORTUNITIES

We are always interested in qualified candidates for corporate, managerial and staff positions. Interested individuals should send their resume in English or Vietnamese to our Human Resources Department at hrrecruit@windsorplazahotel.com.

Frequently Asked Questions

1. Do you offer airport transfer? How much is it?
Yes, we do offer transfer from and to the airport. The shared shuttle service is 457.000VND net /person one-way or 774.000VND net /person roundtrip. In addition, we also offer private transportation for 937.000VND net/ person one-way and 1.561.000VND net/ person roundtrip.
To arrange transportation, please contact services@windsorplazahotel.com and provide them your name, date of check-in and flight number. Transfer to the airport can be organized with our Reception team during your stay. Kindly give us 24 hours notice for any transportation requests. Please keep in mind the airport is at least 30 minutes drive from the hotel, depending on traffic.

2. Is free Internet included? How much is Internet access per night? Is free Wifi offered?
The Windsor Plaza Hotel now offers complimentary wireless internet access in public areas on the Ground, 4th, 5th, and 25th floors.
In-room internet is offered complimentary for all guests staying in an Executive floor room. Deluxe room guests will be charged 350.000VND net per night for internet access. Internet access is also available via the computer stations in the Business Center for a nominal fee.

3. Do you offer a city shuttle? What is the schedule?
We offer a complimentary city shuttle for all in-house guests.
The shuttle operates between the hotel and five points in the downtown area. The shuttle departs from the hotel every hour from 7:00 to 23:00.
This service is first-come, first-served. Here is the full shuttle schedule.
http://www.windsorplazahotel.com/dl/shuttle_bus_for_dist1.jpg

4. I see a promotion on the website. How do I book this promotion?
Please use our booking page to book your rooms. Any promotional rates or packages will be available on the booking page.

5. Is breakfast included with my room stay?
Yes breakfast is included with all our room rates if you booked direct with us.

6. Do you accommodate special requests for special occasions such as a wedding, anniversaries or birthdays?
We would be delighted to make your special occasion even more special. Please notify us a services@windsorplazahotel.com about your request before your arrival so we can make the necessary arrangements.

7. Do you have anyone able to assist us with booking tours?
Yes, the Hoi An Express Tour Desk is located in the 4th floor lobby. They not only offer tour packages but can also assist with car and driver rental, travel arrangements outside of the city and flight recommendations. You may contact them by emailing 2262.

8. Is it possible to have a late check-out. And if yes, how much do I have to pay?
Our check out time is 12:00 noon, and late check-outs are subject to availability. The charge for late check-outs before 18:00 is 50% of your walk-in rate, and for a check-out after 18:00, the charge will be 100% of our room rate.

To see more frequently asked questions, please see the rest of our FAQ.